Welcome to Apparel Machine's Customer Service Department. Here you will find information regarding returns, exchanges, contact info and more. Our goal is to fulfill your request as quickly as possible. Please be aware there is a 3% spoilage rate on any produced goods, so although we typically have all orders printed to perfection occasionally there is a maximum of 3 % of decorated goods that may be spoiled so we ask that you order an additional 3% of goods to ensure full count on shipment of final decorated goods.
Returns & Exchanges on Blank Goods
- Absolutely no returns on printed, washed or decorated merchandise. Garments must be inspected before printing.
- All claims for shortages, damages, etc. must be made within 72 hours of receipt of merchandise.
- No cash refunds.
- All returned or refused shipments are subject to a 20% or $25 (whichever is greater) restocking charge in addition to both outbound and return freight costs and COD charges.
- Without a valid return authorization number, our warehouse will not accept returns.
- Defective merchandise must be returned to us with a piece of tape indicating the location of the flaw.
- Discontinued styles or merchandise over 30 days old cannot be returned.
- Please include a copy of the invoice to ensure proper credit in a timely manner. (Approximately two weeks)
- If your order is not processed accurately, we will cover the original freight and send a call tag for the incorrect merchandise.